Frequently Asked Questions

Get answers to common questions about Refill.

We recommend scheduling refills every two to three weeks to maintain fullness and prevent visible gaps. Timing depends on your natural lash cycle, lifestyle, and aftercare. Bookings can be adjusted; we’ll suggest the best interval after assessing your lash retention and wear.

When performed by trained technicians using correct isolation, adhesive, and placement, refills should not damage natural lashes. We assess lash health each visit and recommend proper aftercare, spacing, and gentle handling to minimize stress and maintain long-term lash integrity.

A typical refill appointment lasts between 30 and 60 minutes, depending on how many lashes need replacing. Time includes consultation, gentle cleaning of the lash line, and precise application. We’ll give a specific duration when you book based on your retention.

Yes — small changes to curl, length, or light volume can often be made during a refill if your natural lashes support it. For dramatic style shifts or major volume increases, we recommend a full set consultation to ensure lash health and desired outcome.

Arrive with clean, makeup-free eyes and avoid oil-based cleansers or skincare before your appointment. Remove contact lenses or bring a case, and plan to avoid water or steam for 24 hours after. This preparation helps with adhesion and faster service.

The ideal interval is two to three weeks to match the natural lash shedding cycle and keep consistent density. Some clients require shorter or longer spacing due to lifestyle or lash growth; we’ll recommend a personalized refill schedule at your appointment.